Terms & Conditions

Policy.

We aim to treat all of our customers as we would like to be treated.

We may change this policy from time to time by updating this page. You can print this page and should check our policies from time to time to review any changes.

Your statutory rights covered by the consumer protection law are not affected by anything here.

Copyright.

Our designs are created by Carolyn Warner at Bowbluebell,

Bowbluebell holds the Copyright on all embroidery designs, images and instructions on this site.

When you purchase a design, you are purchasing a digital embroidery design file. The design remains the sole property of Bowbluebell

You can embroider the design for personal use, sale for profit, donation to charity, or for gifts. Which means you can also sell finished items made from our designs.  

A lot of hours goes into our creations  so please be kind enough to give us at Bowbluebell  a mention

Reselling or re-distributing our designs, images or instructions is prohibited. You must not sell, share, trade, or distribute the digital file.  If a friend or family member wants one of our designs, please direct them to our site to buy the design.

Prices.

All prices shown are in pounds sterling (£) and include VAT at the current rate.

VAT is shown as a separate figure on our invoices should you require it.

Payment  Methods.  

PayPal is the only method of payment available via our Website.

It is possible to pay securely using a credit or debit card through PayPal without having a Paypal account.  

Returns Policy.

No Refunds or Exchanges can be made on digital files please ensure you have purchased the correct size for your machine.

Delivery Methods & Times.

An automatic email will be sent with a link to enable files to be instantly downloaded as soon as payment has cleared. Alternatively there is the option to log into your account at any time to re-download your designs.

 

Bowbluebell Registered Office.

Please note that we are an Online Shop only, our trading address:

Elevate Results Ltd Trading as Bowbluebell.  

Bowbluebell.

38 Sandpiper Close,

Shoeburyness.

Essex.

SS3 9YW

United Kingdom

Company Registration : 5774468 

VAT :GB128743792

Telephone  +44 (0) 07958 205870.   10am - 4pm Monday to Saturday GMT. 

 

Data Privacy.

We do not share your data with any other company, nor do we store credit card details.

Information about you as a customer and the orders you have placed are held electronically.

We can, if you require, supply a copy of all the data we hold about you and are we happy to remove your details from our system. 

See our Privacy Policy

Communication.

Our method of communication to you is via email.

We automatically generate your order via email once payment has been cleared.

We may also communicate with you occasionally to inform you of any special offers.

If you do not want to receive these communications then please contact us and let us know. 

Complaints.

Should you be unhappy in any way with any aspect of the service or goods you receive from us then please contact us and we will do everything reasonable to resolve any issues.

Disputes and Claims.

Contracts  for the purchase of goods and services from Bowbluebell and any disputes or claim arising out of, or in connection with them or formation (including non-contractual disputes or claims) is governed by the Law of England and Wales, and you agree that such contract will be subject to the non exclusive jurisdiction of the England and Wales courts.

Intellectual Property Rights.

BowBluebell is the owner of all intellectual property rights contained on this site.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content,  nor may you transmit it or store it in any other website or other form of electronic retrieval system.