FAQ

How do I purchase a design ?

Just click on the ‘add to cart’ to add the design to your basket, when you have finished shopping, go to your cart – its the little shopping cart top right hand corner of the web page.

Once in the Cart - go to ‘checkout’ and follow the instructions to make a payment

How long before I receive my design ?

All our designs are in a digital format - so you will get them via an email, or log onto the website. 

As soon as your payment has processed you will receive a link to download your file.

I don’t have a paypal account – how do I pay ?

That's ok – when you select paypal, if you don't have a paypal account you can use a debit or credit card instead

How do I download my designs ?

Once you have purchased a design you will receive two emails.

The first email confirms the purchase and the next email will contain a link to your digital files.

If no emails arrive - check your junk folder or spam folder in case they are there.

If you have set up an account - you can also log into account on our website where you will be able to view and download all your purchased designs.

Do I need to set up an account ? 

No, you don't. But it will be beneficial to you later on if you need to download your files again.

What are Zip files ?

Each design contains files for different machine formats and these files are grouped together into a ‘zip file’ , once you have downloaded the zip file to your computer, the Zip file will be in your \downloads folder…. Just click on the zip file to see all the machine files and copy relevant files to your own embroidery folders

Why are the thread colours are different on my machine than on the web site ?

Different machine are set up for different thread brands and your machine may be trying to ‘match colours’ internally - you can use your own choice of colours or the ones I suggest in the stitch chart – it’s up to you.

Can I sell items made using your embroideries ?

Yes - we love to support small business's, any physical item that includes our designs can be sold, BUT you can not share or sell the actual digital file, that really is a No No 

The  full boring Legal Terms and Conditions here

Anything else ? Please contact me and I’m always happy to help